Tasks

• Effectively communicate and work with every level of employee
• Determine most effective problem resolution to minimize client downtime
• Provide first level diagnostics and support for Windows client computers, MS Office products including Outlook
• Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure for 300+ users
• Provide installation and basic troubleshooting of 3D drafting products including AutoCAD and Solidworks.
• Install, configure, and support other specialized (departmental) software and provide end user support
• Support remote users accessing virtual desktop infrastructure
• Administer user accounts and security controls within Active Directory
• Image laptops and desktops during initial deployment, maintenance and end of life replacements
• Maintain and complete appropriate records for incident resolution
• Comply with vendor specific maintenance and repair procedures
• Establish and document configurations, installations, etc. Create support documentation appropriately for new issues
• Install and troubleshoot IP phones
• Assist staff in troubleshooting equipment such as web conferencing and AV equipment

Additional Responsibilities:

• Perform special project assignments as deemed necessary by the Department Manager
• Maintain current knowledge of desktop computing technology, applicable software tools and networking technologies used by KAMAX. Develop and expand knowledge of these technologies over time
• Maintain knowledge of and adherence to Company policies and procedures
• Develop rapport with staff to understand their technology skills and tailor hands on support accordingly
• Maintain ethical and professional behavior in dealing with users, department associates, and other departments' personnel. Adhere to all software licensing restrictions
• Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality
• Performs other duties as assigned.

Profile

• Bachelors or Associates Degree in Computer Science, or related field preferred
• One to two years of prior help desk and customer service experience, preferably with a background in the automotive industry
• Strong knowledge and experience with Windows 10; Windows 2008/2012 and Active Directory, Microsoft Office 2016 ; Internet Explorer; and Outlook 2010
• Knowledge of basic networking concepts and desktop troubleshooting
• Solid understanding of wireless networks
• Working knowledge of network security
• Ability to disconnect, lift and move PCs and Monitors (50lbs) to new desks, maneuver under counters and in tight spots to run cables and wires for PCs
• Knowledge of VoIP-based telephones, and iPhone mobile phones
• Familiarity with Cisco Switches, Access Points and VLAN configuration as well as VMware Virtualization
• Must be punctual and well-presented
• Ability to work independently or in a team
• Must have strong troubleshooting abilities and excellent organizational, time management, and service delivery skills
• Participate in occasional off-hours and weekend support of system upgrades and initiatives
• Must be able to work in a fast paced work environment